Shipping policy

Shipping Policy
This Shipping Policy outlines the terms and conditions regarding the shipping of your
orders from our online store. By placing an order with us, you agree to the terms set
out below.

Order Processing
All orders are processed within Date, excluding weekends and public holidays. Once
your order is placed, you will receive an order confirmation email. Please ensure
your shipping address is accurate and complete, as we cannot be held responsible
for orders shipped to incorrectly provided addresses.

Shipping Methods and Costs
We offer various shipping methods to cater to your needs. Shipping costs are
calculated based on the weight of your order, the chosen shipping method, and your
delivery address. The exact shipping cost will be displayed at checkout before you
finalize your purchase.

Shipping Method Estimated Delivery Time Cost
Standard Shipping Date business days Calculated at checkout
Domestic Shipping (Within South Africa)

We ship to all provinces within South Africa. Once your order has been dispatched,
you will receive a shipping confirmation email containing a tracking number. You can
use this tracking number to monitor the progress of your delivery on the courier's
website.

International Shipping
Currently, we do not offer international shipping. We only ship within South Africa.

Delivery Times
Delivery times are estimates only and commence from the date of dispatch, rather
than the date of order. While we strive to meet the estimated delivery times, delays
may occur due to unforeseen circumstances such as weather conditions, customs
inspections, or high parcel volumes during peak seasons.

Missed Deliveries
If you are not available to receive your order at the time of delivery, the courier will
typically attempt re-delivery or leave a notice with instructions for collection from a
local depot. It is your responsibility to arrange for re-delivery or collection as per the
courier's instructions. Failure to do so may result in the order being returned to us,
and additional shipping fees may apply for re-shipment.

Damaged or Lost Orders
In the unfortunate event that your order arrives damaged or is lost in transit, please
contact us immediately at Person or File. We will investigate the issue with the
courier and work towards a satisfactory resolution, which may include a replacement
or refund. Please retain all original packaging and damaged items for inspection
purposes.